Meter Max

Support

We're here to help

Most answers are in the guides. If you're still stuck, send us an email and a real person will reply.

Step-by-step guides

Pictures of every screen and every button, from setting up to sending returns.

Open the guides

Common questions

Quick answers about cost, privacy, HMRC, VAT, backups and new phones.

Read the answers

Email us

We usually reply within two working days.

support@archevot.com

To help us help you faster

When you email, it helps to tell us:

  • What you were trying to do, and which screen you were on.
  • What happened, and any message the app showed. A screenshot is really useful: on most Android phones, press the power and volume down buttons at the same time.
  • Your app version. Open the gear icon for Settings and scroll to the bottom. It says, for example, Meter Max 1.0.0.
Please never email us your Government Gateway password, bank card details, authenticator codes or your backup file. We will never ask for them.

You can also contact us from the app

Tap the gear icon at the top right to open Settings, scroll down to About, and tap Contact support.

Found a security problem?

Email support@archevot.com with "Security" in the subject. Please don't share it publicly until we've fixed it. There's more in our privacy policy.

Company details

Archevot Technologies Ltd
Registered in England and Wales, company number 17239931
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: support@archevot.com

Please email us rather than writing; it's much quicker. The registered office handles post only and can't answer questions about the app.

Help with tax that isn't about the app

For questions about your own tax, these free official services can help: